Delivery of Small Items
Our parcel couriers deliver weekdays between 8am and 8pm.
Parcel delivery of smaller items are sent by a courier. Please check the contents of the item as soon as possible as you will have 24 hours to report any damages after it is delivered.
Pallet Delivery of Large Items
Delivery hours are between 8am and 5pm Monday to Friday.
Please note that larger, heavy items may arrive on a pallet. Insurance restrictions will mean that drivers cannot move the pallet up or down steps, across loose surface driveways or into or through a property or up steep inclines. The driver will not be able to remove items from the pallet or take the pallet away with them.
In essence, the driver will be able to move the pallet as far as is physically possible, which may be limited to the kerbside. We would always recommend that suitable persons are available to move heavy goods on the day. Do not forget to consider the following factors that may prevent us from completing a standard delivery including, but not limited to: parking restrictions; delivery vehicle size restrictions; restricted external access to the property to the intended delivery location.
Such factors may require alternative delivery methods for which, in some cases, there is an additional charge. When you are at the checkout you will be able to add comments to specify any other delivery information to help our drivers. Delivery is free on orders above £250 across mainland UK, however the UK extremities, such as the highlands, islands and N. Ireland will be subject to a surcharge, this will be calculated at the checkout. Please contact us for delivery quotes if you are outside mainland UK.
Also if you have any concerns about receiving your delivery, please contact us on 01328 779180 and we will advise if this is available on you order and answer any questions.
Delivery Timescales and Stock Availability
Most of our orders are dispatched from our warehouse, some items however maybe delivered directly by the manufacturer.
You can usually expect to receive your order in 7-10 working days but some bespoke products and out of stock items may take longer to arrive. If you have particular delivery requirements please call 01328 779180 to discuss them.
If you require us to hold the item before delivery, where for example works are ongoing at your home and you are not ready for the item, please mention this in the customer comments section during checkout or call us BEFORE placing your order to discuss options.
Refused or Missed Deliveries
If a delivery is refused and then gets returned back to us because the delivery wasn’t able to take place, due to insufficient manpower at the delivery destination any refunds that are requested will be minus the return delivery fees of £100.
If the delivery is missed of a pallet delivery on your pre-booked day, then a re-delivery charge may apply.
With smaller deliveries, if you are unavailable, the courier company will leave a note to explain how to rearrange a delivery for you at a more convenient time.
Please note: The carriers shall be relieved of its obligation to perform the contract to the extent that the performance is prevented by failure of the customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of the carrier.