Everything you need to know about receiving your Log Burners order, from small parcel deliveries to larger palletised products.
The delivery method depends on the size and weight of the products ordered. Smaller items are normally sent by parcel courier, while larger products such as stoves are delivered on a pallet.
Smaller products are delivered by our parcel couriers. Please inspect your parcel as soon as it arrives and report any damage within 24 hours of delivery.
Larger or heavier products may be delivered on a pallet. Due to carrier insurance and handling restrictions, pallet deliveries are normally made to the kerbside only.
Pallet deliveries are generally made to the nearest safe and accessible point to the property. Please make sure there are suitable people available to move heavy goods once the delivery has been made.
If standard delivery is not possible, an alternative delivery method may be required and an additional charge may apply.
Delivery charges are calculated at checkout where applicable. Highlands, islands and Northern Ireland may carry an additional delivery surcharge.
We aim to get your order to you as quickly as possible, but delivery times can vary depending on the product and manufacturer.
Most orders are dispatched from our own warehouse. Standard delivery is usually around 3 to 5 working days.
Some products may be dispatched directly by the manufacturer and their delivery times may differ from our normal warehouse service.
Bespoke products and items that are temporarily out of stock can take longer. Please contact us if you need an item by a specific date.
If you need us to hold an item because you are not ready to receive it, please add a note during checkout or contact us before placing your order.
If a delivery is refused and the goods are returned to us because there was nobody available to accept the delivery, any refund may be reduced by the carrier's return delivery charge.
If you miss a pallet delivery on your booked day, a redelivery charge may apply. For smaller courier deliveries, the carrier will normally leave instructions explaining how to rearrange delivery.
If you have restricted access, a special delivery requirement or simply want to check how an item will be delivered, speak to us before ordering and we will be happy to advise.
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